Q: When is my order shipped? 
A: Delivery of in stock items will take a maximum of 14 days. Please make sure that the access for your item is wide enough to accommodate delivery, delivery charges will apply if this is not the case.

Delivery of out of stock items will be approximately 8-10 weeks based on cleared funds. 

Q: How can I track the status of my order? 
A: Click on the Track Your Order  tab and log into your account. If you do not have an account with us then enter your email address and order number to find the status of your order.

Q: What if I place an order and Haigoo doesn't have the item in stock? 
A: If we are unable to fill your order you will be notified via email and be refunded for your purchase. You can also check the status online by clicking the Track Your Order  tab and logging in using your email address and order number. 





Q: How can I find a Haigoo product I am looking for? 
A: You may use the search button to find a particular product. If there is something you would like that you cant see please email or call us with your inquiry.